Mobile Network Operators Solutions

Automated SIM registration and mobile money compliance for telecom providers.

Industry Challenges​

1. BOCRA SIM-KYC Compliance​

Botswana Communications Regulatory Authority mandates strict SIM registration:

• Mandatory biometric verification - All SIM cards must be registered with verified identity
• Proof of address required - Must verify customer residential address
• Audit trail requirements - Complete documentation for regulatory inspections
• Penalties for non-compliance - Fines and potential license suspension

2. Manual SIM Registration Bottlenecks​

Traditional registration is slow and costly:

• Agent-dependent - Requires physical agent locations
• Paper-based processes - Forms, photocopies, manual filing
• Long queues - Customers wait hours for registration
• High error rates - Manual data entry mistakes
• Limited coverage - Can't reach rural areas easily

3. Mobile Money Fraud​

Mobile money platforms face significant fraud risks:

• SIM swap fraud - Criminals transfer number to new SIM
• Identity theft - Stolen IDs used to register SIMs
• Money mule schemes - Legitimate people used to launder money
• Account takeover - Fraudsters access mobile money accounts
• Transaction fraud - Unauthorized transfers and cash-outs

4. Customer Experience Issues​

Poor onboarding affects customer satisfaction:

• Long activation times - Wait days for SIM activation
• Multiple touchpoints - Visit agent, provide documents, wait for approval
• Business hours only - Can't register outside operating hours
• Rural access barriers - Limited agent presence in remote areas

How botsKYC.ai Solves These Challenges​

✅ BOCRA-Compliant SIM Registration​

Meet all regulatory requirements automatically

• Biometric liveness verification - Confirm real person, prevent photo/video fraud
• ID document validation - Verify Omang, passport, or driver's license
• Proof of address verification - Validate utility bills automatically
• Complete audit trails - Store all verification evidence for inspections
• Regulatory reporting - Export compliance reports for BOCRA

Result: Full compliance with zero manual work

⚡ Self-Service SIM Activation​

Customers register themselves via mobile app

• Mobile-first experience - Complete registration on smartphone
• Instant verification - Activate SIM in 2 minutes
• No agent needed - Fully automated process
• 24/7 availability - Register anytime, anywhere
• Rural reach - Works anywhere with mobile internet

Result: 90% faster activation, better customer experience

🔒 SIM Swap Fraud Prevention​

Protect mobile money with biometric security

• Face verification - Match face to registered ID before SIM swap
• Liveness detection - Prevent photos, videos, deepfakes
• Multi-factor authentication - Combine biometrics with other checks
• Fraud alerts - Flag suspicious SIM swap requests
• Transaction monitoring - Watch for unusual activity post-swap

Result: Eliminate SIM swap fraud

💰 Mobile Money Security​

Secure account creation and high-value transactions

• Biometric enrollment - Register face during account creation
• Transaction authentication - Verify identity for large transfers
• Account recovery - Use biometrics to recover lost access
• Real-time fraud detection - Flag suspicious transactions
• Device binding - Tie account to verified device

Result: Secure mobile money platform

Use Cases​

1. Digital SIM Registration​

BOCRA-compliant self-service registration

Before botsKYC.ai:

• Customer visits agent location
• Agent manually captures details
• Photocopies ID and proof of address
• Fills paper forms
• Waits 24-48 hours for activation

With botsKYC.ai:

1. Customer downloads telco app
2. Scans ID document with phone camera
3. Takes selfie for liveness check
4. Uploads utility bill for address proof
5. SIM activated in 2 minutes

Impact:

• ⚡ 95% faster - 2 minutes vs. 2 days
• 💵 80% cost savings - No agent commissions
• ✅ 100% BOCRA compliant - All requirements met
• 📱 Rural access - No physical agents needed

2. Mobile Money Onboarding​

Secure mobile wallet account creation

Before botsKYC.ai:

• Customer visits mobile money agent
• Agent captures customer details
• Manual verification against ID
• Agent activates account
• Limited to business hours

With botsKYC.ai:

1. Customer opens mobile money app
2. Completes KYC verification
3. Biometric enrollment
4. Account activated instantly
5. Can transact immediately

Impact:

• 💰 Zero agent costs - Fully self-service
• 🔒 Higher security - Biometric authentication
• ⚡ Instant activation - No waiting period
• 📈 Higher adoption - Frictionless onboarding

3. SIM Swap Protection​

Prevent unauthorized number transfers

Before botsKYC.ai:

• Customer calls support or visits store
• Provides ID number verbally
• Agent processes SIM swap
• Easy for fraudsters to social engineer

With botsKYC.ai:

1. Customer requests SIM swap via app
2. Takes selfie for liveness check
3. Face matched to registered ID
4. SIM swap only if biometric match
5. Alert sent to customer

Impact:

• 🛡️ 99% fraud prevention - Can't fake biometrics
• 💰 Eliminate fraud losses - No successful attacks
• 😊 Legitimate UX - Quick for real customers
• 📉 Fewer complaints - No unauthorized swaps

4. High-Value Transaction Verification​

Secure large mobile money transfers

Before botsKYC.ai:

• PIN-based authentication only
• PINs can be stolen or guessed
• High fraud losses
• Transaction limits to reduce risk

With botsKYC.ai:

1. Customer initiates large transfer
2. App requests biometric verification
3. Face matched to registered profile
4. Transaction approved if match confirmed
5. Customer receives confirmation

Impact:

• 🔒 Prevent account takeover - Can't steal biometrics
• 💰 Higher transaction limits - More secure authentication
• 📉 Lower fraud losses - Block unauthorized transfers
• ✅ Better compliance - Enhanced due diligence

Key Benefits​

For Mobile Network Operators​

💰 Cost Reduction​

• 80% lower registration costs - Eliminate agent network
• No physical infrastructure - Reduce retail footprint
• Automated compliance - No manual audit preparation
• Scalable operations - Handle 10x volume without staff

✅ Regulatory Compliance​

• BOCRA SIM-KYC compliant - Meet all requirements
• Complete audit trails - Documentation for inspections
• Automated reporting - Export compliance data
• Future-proof - Ready for new regulations

📈 Business Growth​

• Rural market access - Reach remote areas digitally
• 24/7 onboarding - Never miss a customer
• Faster activations - Convert more prospects
• Higher customer satisfaction - Better experience

🛡️ Fraud Prevention​

• Eliminate SIM swap fraud - Biometric protection
• Prevent identity theft - Verify real documents
• Reduce mobile money fraud - Secure transactions
• Lower fraud losses - Block attacks before they succeed

For Customers​

⚡ Convenience​

• Register anytime, anywhere - No agent visits
• Instant activation - Use SIM immediately
• Self-service - No queuing or waiting
• Mobile-first - Complete on smartphone

🔒 Security​

• Protected from SIM swap - Biometric verification
• Secure mobile money - Face authentication
• Identity protection - Can't use stolen ID
• Transaction security - Verify high-value transfers

Implementation​

Technical Integration​

// Initialize SDK
import { BotsKYC } from '@botskyc/node-sdk';
const kyc = new BotsKYC({ apiKey: process.env.BOTSKYC_API_KEY });

// Complete SIM registration flow
async function registerSIM(registration) {
  try {
    // 1. Verify ID document
    const idResult = await kyc.verifyDocument({
      file: registration.idFile,
      documentType: 'OMANG', // or 'PASSPORT', 'DRIVERS_LICENSE'
      performLiveness: true,
      selfieFile: registration.selfieFile
    });

    // 2. Verify proof of address
    const poaResult = await kyc.verifyDocument({
      file: registration.proofOfAddressFile,
      documentType: 'UTILITY_BILL',
      extractData: true
    });

    // 3. Enroll biometrics for future use
    const biometricEnrollment = await kyc.enrollBiometric({
      customerId: registration.msisdn,
      faceImage: registration.selfieFile,
      idVerification: idResult.id
    });

    // 4. Return activation decision
    return {
      canActivate: idResult.status === 'VERIFIED' && 
                   poaResult.status === 'VERIFIED' &&
                   idResult.livenessCheck.result === 'PASS',
      customerId: idResult.data.id_number,
      address: poaResult.data.address,
      biometricId: biometricEnrollment.id,
      verificationDate: new Date().toISOString()
    };

  } catch (error) {
    console.error('SIM registration failed:', error);
    return {
      canActivate: false,
      reason: error.message
    };
  }
}

// Verify SIM swap request
async function verifySIMSwap(swapRequest) {
  const biometricResult = await kyc.verifyBiometric({
    customerId: swapRequest.msisdn,
    faceImage: swapRequest.selfieFile,
    performLiveness: true
  });

  return {
    approved: biometricResult.match && 
              biometricResult.livenessCheck.result === 'PASS',
    confidence: biometricResult.confidence
  };
}

Integration Timeline​

• Week 1 - API integration and testing
• Week 2 - Mobile app integration
• Week 3 - BOCRA compliance verification
• Week 4 - Pilot launch with limited users
• Week 5 - Full production rollout

Compliance Support​

• BOCRA regulation consultation
• Audit trail documentation
• Compliance reporting setup
• Regulatory submission support

Success Metrics​

Major Telecom Operator Case Study​

Before botsKYC.ai:

• 2-day average activation time
• 500 agent locations
• BWP 25 cost per registration
• 15% incomplete registrations
• SIM swap fraud losses: BWP 2M/year

After botsKYC.ai:

• 2-minute average activation
• 50 agent locations (90% reduction)
• BWP 5 cost per registration (80% savings)
• 2% incomplete registrations
• SIM swap fraud losses: BWP 50K/year (98% reduction)

Annual Impact:

• 💰 BWP 120M cost savings - Agent network reduction
• 🛡️ BWP 1.95M fraud prevention - SIM swap elimination
• 📈 45% higher activations - Better customer experience
• ✅ 100% BOCRA compliant - All audits passed

Pricing for Telcos​

High-Volume Pricing​

Designed for millions of registrations:

• Growth - BWP 8 per verification (100K-1M/month)
• Scale - BWP 5 per verification (1M-10M/month)
• Enterprise - Custom pricing (> 10M/month)

What's included:

• ✓ ID document verification
• ✓ Proof of address verification
• ✓ Biometric enrollment & verification
• ✓ Liveness detection
• ✓ Complete audit trails
• ✓ BOCRA compliance reporting
• ✓ 24/7 API access
• ✓ Dedicated support

ROI Example​

1 million new SIM registrations per year:

ROI: 349% in first year

Calculate Your ROI →

Get Started​

Transform your telco operations:

1. Request Demo - See live SIM registration
2. View API Docs - Technical integration
3. Contact Sales - Enterprise pricing
4. Compliance Guide - BOCRA requirements

Related Solutions​

• Financial Services - Mobile banking KYC
• MicroFinance - Mobile lending solutions
• Liveness Detection Guide - Technical details